Product Exchange Policy
Product Exchange Policy
We want you to be completely satisfied with your purchase. If you need to exchange a product, we’re here to help. Below are the steps and conditions for product exchanges.
Eligibility for Exchanges
Timeframe: Products must be exchanged within 30 days of the delivery date.
Condition: The item must be unused, in its original packaging, with all tags attached, and in the same condition that you received it.
Eligible Products: Exchanges are only valid for the same product in a different size, color, or variant. Custom-made products, perishable goods, and sale items cannot be exchanged.
Damaged or Defective Items: If the item you received is damaged or defective, you are eligible for a free exchange. Please contact our support team immediately.
How to Request an Exchange
Log In to Your Account:
If you have an account, log in and go to the Order History section. If you ordered as a guest, visit the [Order Tracking] page.
Select Item for Exchange:
Locate the item you want to exchange and click the "Request an Exchange" button. Choose the reason for the exchange (e.g., wrong size, color, etc.).
Choose New Variant:
Select the new size, color, or other available options for the product you want to receive in exchange.
Print Your Exchange Label:
After your exchange request is approved, you’ll receive an exchange shipping label via email. Print it out and attach it to the package.
Ship the Original Item:
Return the original item by dropping it off at a designated carrier location or scheduling a pickup.
Processing Time
Once we receive the item you wish to exchange, we will inspect it to ensure it meets the eligibility criteria.
Your replacement item will be shipped within 5-7 business days after the original item has been received and approved.
You will receive a new tracking number for your exchanged item via email once it’s on its way.
Non-Exchangable Items
Certain items cannot be exchanged, including:
Custom or personalized products
Perishable goods
Gift cards
Items marked as "Final Sale"
Timeframe: Products must be exchanged within 30 days of the delivery date.
Condition: The item must be unused, in its original packaging, with all tags attached, and in the same condition that you received it.
Eligible Products: Exchanges are only valid for the same product in a different size, color, or variant. Custom-made products, perishable goods, and sale items cannot be exchanged.
Damaged or Defective Items: If the item you received is damaged or defective, you are eligible for a free exchange. Please contact our support team immediately.
Log In to Your Account:
If you have an account, log in and go to the Order History section. If you ordered as a guest, visit the [Order Tracking] page.
Select Item for Exchange:
Locate the item you want to exchange and click the "Request an Exchange" button. Choose the reason for the exchange (e.g., wrong size, color, etc.).
Choose New Variant:
Select the new size, color, or other available options for the product you want to receive in exchange.
Print Your Exchange Label:
After your exchange request is approved, you’ll receive an exchange shipping label via email. Print it out and attach it to the package.
Ship the Original Item:
Return the original item by dropping it off at a designated carrier location or scheduling a pickup.
Once we receive the item you wish to exchange, we will inspect it to ensure it meets the eligibility criteria.
Your replacement item will be shipped within 5-7 business days after the original item has been received and approved.
You will receive a new tracking number for your exchanged item via email once it’s on its way.
Custom or personalized products
Perishable goods
Gift cards
Items marked as "Final Sale"